Delivery, Warranty & Exchanges
How ordering, payment and after-sales service work at Taj Enterprise.
Delivery & Pickup
- We courier orders anywhere in Bangladesh.
- The delivery charge depends on the weight and your location. We confirm it with you on WhatsApp before sending.
- You pay the courier charge when the parcel arrives.
- Or pick up your order from our showroom on Nawabpur Road.
Payment & Invoices
- Cash at our showroom on Nawabpur Road
- bKash or Nagad
- Bank transfer
- Cash on delivery is not available. Products are paid for before dispatch; only the courier charge is paid on arrival.
- We provide an invoice and receipt for online orders.
Service Warranty
- Machines and power tools from all our brands carry a 1-year service warranty.
- The warranty covers the service work. If parts need replacing, the parts are charged to the customer.
- After the warranty period, we offer paid servicing for items bought from our store.
- Hand tools, testers and consumables, such as screwdrivers, bits, knives and pliers, do not carry a service warranty.
Exchanges
- Manufacturing faults reported within 7 days of purchase, with the invoice, are exchanged.
- Hand tools, testers and consumables, such as screwdrivers, bits and pliers, are not exchanged.
- We don't take returns for a change of mind.
- For anything else, message us on WhatsApp and we'll look at it case by case.